Laura Williams, Heather Evans and Lily Yang are recognized for championing the development of the Family Leadership Program, which is at the heart of client and family centred care at Holland Bloorview. While many people were involved in the development of the program, it would not exist as it does today without Laura (director of client and family integrated care at Holland Bloorview), Heather (family leader at Holland Bloorview) and Lily (former manager of Holland Bloorview’s family resource centre).
There was no template for the Family Leadership Program and through creativity, research and development, and engagement and awareness building, these individuals were the driving force behind its creation. The Family Leadership Program’s impact is profound: it provides the formal framework for families to share their expertise and participate in hospital decision-making, mentor other families, and teach staff, students and volunteers. Holland Bloorview has shared our authentic family partnership model with organizations nationally and internationally.