Partnering with clients and families

Client and family centred care is one of Holland Bloorview’s core values and we are committed to a family centred approach in all we do. At the core of client and family centred care is the Family Leadership Program made up of past and current clients and their families. This program creates partnerships with families so that their unique wants, needs and preferences are included in all areas of program planning, delivery and evaluation.

We value the contributions of clients and families as advisors, mentors, teachers and partners in care and research. By committing to values of quality care, respect, information-sharing and partnership, we create an environment that places client and family needs at the heart of everything we do.

New spinal cord program brings care, expertise and equipment to kids where they need it

Holland Bloorview and Support in Motion worked together to establish a care model for children who have sustained an incomplete spinal cord injury. Therapists across the province received specialized training to deliver increased care and funding is now available for families to purchase equipment.

Your health record on your iPad

Holland Bloorview’s online health portal, connect2care, was launched in January 2015. By March 31, 2016, 1,082 clients or families were enrolled and had logged on more than 6,800 times to manage appointments, access health-care records and connect with their care team. Over 38,000 clinical notes or reports have been made available to clients and families through the portal.

Families as faculty

Our student home visiting program provides experiential learning for students to promote a deeper understanding of client and family centred care. Last year, 42 of our clinical students were matched with clients and families to learn about their life at home. Clients and families helped students enhance their practice by teaching them about the home environment and the principles of client and family centred care: quality of care, respect, information-sharing and partnership.

Sharing knowledge

Holland Bloorview's Teaching and Learning Institute plays a vital role in ensuring excellence in pediatric care. At our core is teaching others; we believe that it is the sharing and exchange of knowledge that develops and empowers Holland Bloorview to achieve excellence in caring for our kids.

Research

Holland Bloorview's Research Institute is dedicated to improving the lives of children with disabilities through client and family-centred rehabilitation research. We partner with clients and families to create a world of possibility through eleven research centres and labs to help kids meet their goals.

Advancing care

We are proud to partner with clients and families to ensure excellence in care. Our kids and youth show us that so much is possible and we are inspired every day by their goals and achievements. We consistently strive to exceed expectations to help our clients reach their full potential.

Partnering

The unique wants, needs and preferences of clients and families are reflected in all that we do. We value the contributions of clients and families as advisors, mentors, teachers and partners in care and research.