About Us

Policies & Practices: Customer Service

Holland Bloorview’s Customer Service Policy

Holland Bloorview Kids Rehabilitation Hospital’s Customer Service policy reflects the requirements in the Accessibility for Ontarians with Disabilities Act’s (AODA) Customer Service Standard.

Our commitment is to provide individuals with disabilities with the opportunity to access all of our services.  And to ensure that every individual who accesses Holland Bloorview’s services is treated in a manner that respects the dignity and independence of people with disabilities. 

Holland Bloorview’s Customer Service policy is aligned to the requirements outlined under the accessibility standards for customer service (Accessibility for Ontarians with Disabilities Act, 2005), the Ontario Human Rights Code, and the Canadian Charter of Rights and Freedoms.  Our policy is also in keeping with our Mission, Vision and Values, and reflects the sentiments found in Holland Bloorview’s Code of Conduct.

To view PDF files you require the free Adobe Reader.

Select Text Size

• Adjust text size: Small Aa
• Adjust text size: Medium Aa
• Adjust text size: Large Aa