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Organizational Accountability: Accessibility Plan

Issues Resolution Process

Issues Resolution Process

In addition to the specific work and priorities developed by the APAC, and outlined in this plan, there are a number of existing mechanisms and processes by which accessibility issues can be identified and addressed. These include:

• If clients and families have a question, concern or feedback we encourage them to talk to a member of their Holland Bloorview team right away.  If clients and families don’t feel comfortable or feel the situation requires further attention, a member of the Family Resource Centre team will listen to their concern and help to address it in a confidential setting.  Clients and families can contact this team in writing, by phone or simply drop in. Families and clients can bring forward their concerns to Laura Williams, Manager, Family Resource Centre, Room: 1E250 or 416-425-6220, extension 3395
• Client and family feedback can be provided through the Tell Us survey which is sent out every month to families and clients who have received services at Holland Bloorview.
• Youth Advisory Committee – Youth can bring forward their concerns to the Committee, or its Chair. The committee will bring forward any concerns to Holland Bloorview, and will work with Holland Bloorview to address the concern, where appropriate.
• Building and physical plant concerns should be submitted to Building Services through a Meditech order. Building Services will review the request, and address the concern as appropriate.
• Holland Bloorview has a Joint Occupational Health and Safety Committee (JOHSC) that identifies and addresses health and safety concerns in the workplace. Concerns can be brought forward by staff or management to any member of the JOHSC. JOHSC has a bulletin board (located on the 5th Floor, outside of the HR offices) that includes the current membership of the JOHSC, and the latest minutes and other information.
• Annual workplace inspections take place throughout the year in all areas of the building. This is an opportunity to identify issues, and for staff to bring forward their concerns.
• Each new hire at Holland Bloorview undergoes an assessment with an Occupational Health nurse. This is an opportunity for the new employee to raise any concerns or special needs that they may have, and can be addressed by Holland Bloorview.
• Occupational Health and Safety offers accommodations for employees who need special accommodations to do their job on an ongoing basis, upon request or following a short or long-term disability leave. A central fund is available for adaptations if the accommodation is deemed medically necessary as shown through medical documentation.
• Ergonomic assessments for employees upon requests for staff who are concerned about their workstation or workspace set-up. A representative from the Occupational Health department will do the assessment and recommend adjustments or adaptations as necessary.
• Ethics Facilitators – Throughout the organization, Ethics Facilitators have been identified. Staff, families or clients can bring issues forward to the Ethics Facilitators, who will bring the concerns forward to the appropriate people. Ethics Facilitators – Throughout the organization, Ethics Facilitators have been identified. Staff, families or clients can bring issues forward to the Ethics Facilitators, who will bring the concerns forward to the appropriate people.

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