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Organizational Accountability: Accessibility Plan

Accessibility Planning Focus

The focus of the Accessibility Planning Advisory Committee over the past year has been on continuing our training commitments related to Customer Service and ensuring that Holland Bloorview is well prepared to be compliant with Ontario’s new Integrated Accessibility Standard that aims to remove barriers in three areas:

• transportation — making it easier for people with disabilities to get to where they need to go
• employment — expanding Ontario’s labour pool and welcoming people with disabilities into more workplaces, and
• information and communications — giving people with disabilities access to more of the information we all depend on

The new Integrated Accessibility Standards Regulation was passed in June 2011.  Our 2012-2013 plan reflects the requirements under the AODA Integrated Accessibility Standards Regulation.

We will focus on developing accessibility policies by January 1, 2013 that govern how the organization will achieve accessibility through meeting its requirements referred to in this Integrated Accessibility Standards Regulation. We will further develop, implement and maintain a multi-year accessibility plan that supports the removal of barriers to transportation employment and information and communication.

The Accessibility Planning Advisory Committee will continue to monitor the progress as it relates to the fifth and final standard, Built Environment to ensure we are ready to respond when it is completed and enacted.

Customer Service

Focus Area: Customer Service – Policies Practices and Procedures
Commitment: Ongoing
Planned Actions: Continue to review new policies, practices and procedures to ensure they reflect the customer service standards.
Implementation Timeframe:   Ongoing

Focus Area: Customer Service – Feedback Process
Commitment: Ongoing
Planned Actions:
Continue to collect feedback regarding Holland Bloorview’s success in meeting the requirements of the Customer Service Standard.

Implementation Timeframe: Ongoing

Focus Area: Customer Service – Population Communication Needs
Commitment: Ongoing
Planned Actions: Continue to implement strategies to address the communication needs of the populations served at Holland Bloorview in alignment with the Accessible Information and Communication Requirements of the Integrated Standards Regulation.
Implementation Timeframe: Ongoing

Focus Area: Customer Service – Training Plan Development
Commitment: Ongoing
Planned Actions: Continue to assign all new employees and volunteers training related to Customer Service using elearning system.
Implementation Timeframe:   Ongoing

Focus Area: Customer Service – Documents
Commitment: Ongoing
Planned Actions: Review the proposed Accessible Information and Communication Requirements and develop plan for accessible documents related to the provision of Holland Bloorview services.
Implementation Timeframe:   Oct 2011 - Ongoing

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